Frequently Asked Questions

General

To avoid conflicts with custom wordpress themes, we recommend installing our zotabox embed code manually using these easy instructions –

http://info.zotabox.com/wordpress-woocommerce-embed-code-instructions/.

 

If you added Zotabox to a 2nd wordpress site but it is displaying the settings from your 1st site, please follow these instructions to re-connect it properly.

Please refresh your browser  (ctrl F5) after saving and turning ON tools or open website in private/incognito browser window (for temporary cache issues).

 

Facebook Live Chat Settings (8)

 

 

 

To open Chrome/Firefox private browser, go to top right corner of browser, look for 3 dots (chrome) or 3 bars (firefox) and right click. Choose “New Incognito Window” or “New Private Window”.

 

If you ‘X’ (close) your tools, they will not display again for 1 session (session length depends on browser settings).

 

For WordPress users, some custom themes may conflict with our app. Please install our embed code manually.

 

For Weebly users, please ‘publish’ in your weebly admin section after installing our app and saving and turning ON tools.

 

Weebly Publish

 

 

 

 

 

 

Our tools will not load on Wix platforms or pages embedding in Wix (because they are required to load inside an I-Frame)

 

If you have an Ad Blocker extension in your browser, please disable it.

 

Rocket Loader of CloudFlare is still in Beta and may cause a conflict with our script. Please disable Rocket Loader or add data-cfasync=”false” to our script:

< script data-cfasync="false"  ...

 

If you have a stand alone website, please ensure the zotabox code is embedded in your website footer (html source) https://zotabox.com/dashboard/embeddedcode/.

 

Zotabox tools will not load if embedded inside an I-Frame.

Category: General

Browsers may cache Zotabox script to improve the website performance.

 

So to see your changes immediately, please select Refresh (ctrl F5) button on your Zotabox setting page to refresh your website cache.

 

Facebook Live Chat Settings (8)

 

 

 

To open Chrome/Firefox private browser, go to top right corner of browser, look for 3 dots (chrome) or 3 bars (firefox) and right click. Choose “New Incognito Window” or “New Private Window”.

 

If you ‘X’ (close) your tools, they will not display again for 1 session (session length depends on browser settings)

 

For Weebly users, please PUBLISH after making changes and ‘saving’ your zotabox tools.

 

Zotabox tools do not load in an I-frame.

Category: General

Zotabox tools load asynchronously and will not affect your website loading speed.

 

All our static resources are delivered through premium CloudFlare CDN and using dynamic browser cache.  We have developed our Zb Framework / micro services that uses the latest NodeJs, PHP, MySQL, NoSql, PM2 technology to deliver maximum performance and the quickest load times.

 

Our loading speed maybe affected by other 3rd party tools. Please delete unused tools or consider using a CDN system like CloudFlare to speed up loading static resources.

 

Shopify merchants can also embed our code manually to speed up loading times (if you have multiple apps installed on your site).

 

Third party widgets like Facebook and Google may take longer to load first time but load faster for your repeat visitors.

 

You can get suggestions to improve your website loading speed here.

 

You can also test your website performance without Zotabox tools by adding #zbstop in the end of your website URL.

 

Eg. http://yourdomain.com/page#zbstop

 

Category: General

To remove branding on ALL your Zotabox tools, please upgrade to one of our premium plans.

Category: General

Some tools do not display on mobile devices. You may adjust settings with display rules on the setting page.

 

The ‘exit intent’ display rule does not work on mobile devices – browsers do NOT allow us to ‘block’ when you visitor clicks the ‘back button’ so we can NOT detect ‘exit intent.

 

No impression is counted when no tool is displayed.

 

Category: General

Yes, please see Display Rules on your setting page . (The little screen icon in the upper right of your setting page or under ‘Menu’ in the same location)

Contact Form Settings

Category: General

Yes, you can use the same embed code on more than one site such as development site etc. Your websites will share the same tool settings and 14 day Premium Free Trial. You can also add another website to your zotabox account on the dashboard – My Account.

Category: General

This is a temporary browser cache issue. If a customer closes ‘x’ your tool they will not see it again for 1 session (depending on the browser). To test, please open your website in a private browser window.

1 Free impression = 1 unique customer visit per 24 hours (including multiple page and tool views per visit).

You have unlimited FREE tool impressions forever.

1 Premium impression = 1 customer visit with one or more premium tools activated (incl. multiple page views).

Category: General

You may use our free tools forever with no obligation. If you would like to use our premium tools, please upgrade to our premium plan. Please see the Pricing Page for more details.

Category: General

Yes, you can create multiple tools for the same website (ex. multiple contact forms, promo bars, sliders etc) using our multiple tool feature on the setting page. This is one of our premium features.

Click here to see the pricing page.

Category: General

Our credit card processing company – Fast Spring will email you a copy of your invoice after each payment to the email address on your account.

 

You can also see your latest invoice (and edit your email address) on your membership page (please access or login to your Zotabox account before clicking link).

 

 

Category: General

Yes, you can use this code to open a zotabox popup or any tool with a custom link on your website.

Please put this tag in your link URL: #zbwid-Tool ID

 

Or use this code in your HTML source editor:

< a href="#zbwid-Tool ID“>Show any tool< /a>

 

Or use this code in your JavaScript code:

Zotabox.show(Tool ID)

 

Please use this code in the button URL to open the phone call: tel:+0123456789
(replace +0123456789 with your phone number)
Category: General

Please refresh your browser cache – ctrl F5 to fix this temporary cache issue.

Category: General

We are sorry, Shopify does not allow most 3rd party tools on their checkout page (only on the cart page and other pages).

 

The only exception is our Advanced Discount Rules which work ONLY on the checkout page. These are Shopify restrictions.

Category: General

You can use the ‘tab slider’ on the tool setting page to move your tabs left/right and up/down based on your preferences. See the preview in different screen sizes to help you place the tab in the best position.

Category: General

To test your ‘returning customer’ display rule, please open your website browser (using refresh website button on your zotabox setting page).

 

Then close your browser and reopen again. (Please make sure your browser does not ‘remember’ your previous settings and re-opens your previously closed tabs – this will NOT trigger the ‘returning customer’ display rule).

 

You can also ‘refresh’ your website browser on the zotabox setting page to test again.

 

(this display rule will not work in private/incognito browser mode).

 

Category: General

Custom CSS is available on all tool setting pages (below the Menu button).

 

Custom CSS is one of our premium features. Please upgrade to use this feature.

 

Category: General

Please install the Zotabox embed code manually on your non-EcWid website pages to display the same zotabox tools on ALL your website.

 

 

Category: General

No, after you have added our zotabox app to your ecommerce platform (such as Shopify, Weebly, Ecwid, WordPress etc.) you do NOT need to manually embed the zotabox code again on your website.

Doing so may cause conflicts. Please remove the manual embed code to fix this situation.

Category: General

Shopify restricts applying discount or adding free gift to the checkout page only (we are unable to add to the shopping cart page).

Category: General

Zotabox does not ‘auto-translate’ your tools but you can add multiple tools (with different languages) to the same website and set page based display rules to display each tool on different pages. For example English tools on English pages etc.

 

Multi-tools is one of our premium features on the pricing page.

 

 

 

 

 

 

 

 

 

 

 

If you have different languages on different domains you can add another website to your Zotabox account on the dashboard.

 

Category: General

Please remove your zotabox app from your e-commerce platform admin – apps section or remove the zotabox embed code from your website footer.

 

You may also delete your whole zotabox account on your account page or delete the current website settings only on the dashboard – settings.

 

Inactive accounts will automatically be purged from zotabox after 6 months.

 

You may also unsubscribe from our emails by following the ‘unsubscribe’ link at the bottom of the email.

 

We wish you the best in the future with your online store.

 

Category: General