Frequently Asked Questions

Social Accounts

Facebook automatically chooses what images etc to use when your visitors ‘share’ your website. You can ‘tell’ Facebook what images to share by using the following code. You may need a developer to help you.

 

Here are some quick instructions to embed social meta tags to Shopify theme.

You may need a developer to help you.

 

Category: Social Accounts

On some social tools you can choose to allow your customers to ‘share’ your website with their friends OR ‘follow’ your social account. For the ‘share’ option we do NOT need your social account information.

 

Currently, our social mobile tool only allows the ‘share’ option. The ‘follow’ option is available on our other social tools. We hope to add the ‘follow’ option to other tools in the near future. Thank you for your patience.

 

Category: Social Accounts

Please use our free social mobile bar to display social buttons on mobile devices.

 

Category: Social Accounts

Please ‘configure’ your messaging buttons on the setting page.

 

 

 

 

Your website visitors will need to install a QR code reader on their mobile phone to read your code and message you on their mobile device.

 

Your customer must also have the messaging app installed on their phone to message you via Whatsapp, Messenger etc.

 

 

Category: Social Accounts

Instagram only supports the ‘follow’ option, not sharing. Instagram also recently disallowed the ‘follow slider’ option.

Category: Social Accounts

Our social buttons are currently not ’embeddable’. We intend to add this feature in the coming months after we complete our current priorities. Thank you for your patience.

Category: Social Accounts

Your website visitors need to have whatsapp installed on their mobile device or computer to use our whatsapp (contact or share) button.

 

This is a limitation of whatsapp. They currently do not request ‘non-users’ to automatically create an account.

Category: Social Accounts

The share totals (per your website page) come directly from the social networks. Zotabox can not change or alter these totals. To compare your totals to a 3rd party provider, please enter your page url at sharetally.co or sharedcount.com.

 

Some networks, no longer support share totals. Ex. Twitter and G+.

Category: Social Accounts

Facebook or Skype mobile browsers do not support multiple tabs or windows so our social coupon popup will not work in this case.

Category: Social Accounts