What’s New in Zotabox’s Facebook Messenger Chat: Enhanced Multi-Channel Support & Customization

At Zotabox, we continuously strive to improve Z Facebook Messenger Chat to provide better customer communication tools for Shopify merchants. In our latest update, we are introducing two distinct versions—Standard and Professional—along with enhanced multi-channel support and customizable support hours.

Here’s everything you need to know about the new features coming to Zotabox’s Facebook Messenger Chat.

Why This Update Matters & How to Maximize Its Benefits

With the introduction of Standard and Professional Versions, along with multi-channel support and customizable support hours, Z Facebook Messenger Chat now offers a more flexible and scalable solution for Shopify merchants. These updates allow businesses to optimize customer communication and enhance engagement, ensuring a seamless shopping experience.

For small businesses, the Standard Version provides a simple, no-fuss chat solution that includes core functionalities like Facebook Messenger and WhatsApp integration. Meanwhile, growing brands can benefit from the Professional Version, which unlocks multi-channel support, supporter identity display, advanced scheduling, and custom offline messages—perfect for stores with high customer interaction.

To maximize the impact of these new features, consider these best practices:

• Choose the Right Version – If you only need a basic chat tool for quick interactions, the Standard Version is a cost-effective choice. For stores with dedicated support teams, the Professional Version offers more customization and efficiency.
• Optimize Multi-Channel Support – Set up WhatsApp integration alongside Facebook Messenger to allow customers to contact your store through their preferred platform. Merchants on the Professional Version can expand beyond two channels for even greater accessibility.
• Use Custom Support Hours Effectively – Define your business hours within the chat settings and set offline messages to manage customer expectations. A simple message like “We’re currently away but will respond during business hours.” ensures clarity and maintains engagement.
• Leverage the Offset Feature for Better UI – On the Professional Version, adjusting the contact button placement prevents it from interfering with key website elements like the checkout button or discount pop-ups. Testing different positions can help improve visibility and customer interactions.
• Track and Optimize Performance – Regularly analyze customer interactions to identify peak support hours, common inquiries, and response times. Adjust button placement, availability, and messaging based on real engagement data.

Additionally, the WhatsApp integration in this update marks just the beginning of expanding multi-channel support, with Zotabox actively working on adding more messaging platforms in the near future. By implementing these best practices, merchants can turn Z Facebook Messenger Chat into a powerful tool that drives conversions, enhances customer satisfaction, and streamlines communication.

What’s Changing in the New Updates?

1. Two Versions: Standard and Professional

To accommodate different business needs, Z Facebook Messenger Chat by Zotabox will now offer two versions:

• Standard Version – A streamlined version focused on essential communication tools.
• Professional Version – A fully customizable option with advanced support management features.

This update provides greater flexibility, allowing Shopify merchants to choose a chat solution that best aligns with their business model and customer service approach.

2. Multi-channel Support and General Settings for Both Versions

Both versions now support adding multiple contact channels, but with different limitations:

• Standard Version – Limited to two channels: one Facebook Messenger and one WhatsApp.
• Professional Version – Allows more than two channels, providing greater flexibility for customer support teams.

Both the Standard and Professional Versions of Z Facebook Messenger Chat will now feature a single contact icon on the storefront, acting as the main access point for customer communication. The descriptive tab and all related customization features will be removed.

However, the customer experience after clicking the icon will differ based on the selected version:

• Standard Version: Displays only the icons of the connected apps (currently supporting Facebook Messenger and WhatsApp, with a limit of two contact methods).

• Professional Version: Provides enhanced interaction by displaying additional details, such as the supporter’s name and avatar, alongside the available contact options. Merchants can add more than two communication channels for a comprehensive support system.

With this update, merchants will gain access to the Offset Feature only on the Professional Version, allowing them to adjust the position of the contact button anywhere on their store’s interface. For Standard Version, the contact button will remain fixed in the lower right corner of the screen.

This update ensures a clean, intuitive interface while giving merchants the ability to manage customer interactions more efficiently.

3. Support Hours Customization & Offline Messages

Zotabox develops a major enhancement in the Professional Version with the flexibility to manage support hours:

• Merchants can set support hours for individual contact channels or apply a global support schedule.

If the global support schedule is used, merchants can also customize offline messages, ensuring that customers receive clear and informative responses even outside of business hours.

These features allow Shopify store owners to streamline their support strategy, providing better service while managing availability effectively.

These Updates Are Now Live!

The latest Z Facebook Messenger Chat updates from Zotabox have officially been released! You can now access the Standard and Professional Versions, enhanced multi-channel support, and customizable support hours directly within the app.

To start using these features, simply update your app and explore the new customization options.

Upgrade your customer communication strategy with the latest version of Z WhatsApp Facebook Chat and enhance your Shopify store’s support system today.

Need help? Our Zotabox support team is ready to assist you!