The chat window will not display on my website

Please WHITELIST your domain in your fanpage settings, save on the Zotabox setting page and refresh your website. (you need to have admin access to whitelist your domain on your fanpage). Please be sure to copy and paste your website domain exactly from your browser window.

 

Also, have no age or country restrictions in your settings.

 

If the facebook chat is not appearing at all, please make sure you don’t have any ‘adblocker’ extensions in your browser settings.

 

Facebook chat will only work with fanpages or business pages (not personal facebook accounts).

 

In some cases, Facebook will block a whitelisted domain. We do not know the reason and can not override this. Please contact Facebook support directly to help you in this case.

(The button will open a New Messenger tab in this case).

 

WordPress users, if you have whitelisted your domain (by copying and pasting your domain url) and the icon still does not display, please embed our code manually using these easy instructions to avoid conflicts with custom themes.

 

A slow internet connection may cause the chat icon to display slower.