With over 1.5 billion active daily Facebook/Messenger users, it seems natural to support your customers via Facebook Messenger Live chat on your website.
Facebook Live Chat is a quick and handy alternative for businesses and customers to chat with each other. Once the conversation is started in Facebook Messenger, the business or customer can respond again at any time without having to remain on the website. A business owner can be enjoying a coffee at their local cafe and still be available to quickly answer customer’s questions.
Messenger and similar apps are already the most downloaded and frequently used apps on the internet. Messaging is a essential part of our day to day lives. We can not go a day it seems without messaging our family and friends so why not message our favorite businesses as well?
Customer communication in the past was more formal requiring a phone call or email or in some cases a live chat on a website but like casual Fridays, messaging seems to be taking over.
Facebook Messenger Live Chat has some natural advantages over live chat:
Note: If your customers don’t have an account, Facebook will ask them to create an account automatically.
1. Create a new Zotabox account.
3. Go to your Facebook Live Chat setting page.
4. Connect your Facebook fanpage on our setting page. You must be an admin of your fanpage and be logged into the correct facebook account when connecting your fanpage.
5. Whitelist your domain on our setting page.
6. Customize your tab, icon, welcome message, position, font, language etc. to suit your style.
7. Select your display options on the display option tab. You can display on all your webpages by default or on selected pages such as FAQ, cart, product pages, home page etc.
8. Save, turn ON your tool and refresh your website browser.
9. Test by sending yourself a message from your website. You will RECEIVE the message in your fanpage inbox.
10. To receive messages on mobile devices, please install the “Pages Manager‘ app from Facebook.
12. Zotabox includes 20+ promotional sales tools for your website. We guarantee you will increase your sales in 30 days or your money back.