Frequently Asked Questions

Email Capture Tools

Your email subscribers are on the dashboard -settings – new subscribers –   You can also integrate your new subscribers with some popular email service providers on the settings – email service providers:

Mailchimp only adds NEW email addresses to your Mailchimp lists (not addresses already on or previously deleted from your mailchimp list).

Please use a NEW email to test email capture tools. Also, if you click ‘double opt-in’ on the zotabox setting page ( your customers will need to click the confirmation link in a verification email to be added to your mailchimp list.

You can uncheck this box to allow for single opt-in (without verification step).

Note: Your field names must be the EXACT SAME NAME on your Zotabox setting page and your Mailchimp (or other email marketing provider) list to integrate correctly.

Please make sure first and last name are ‘not required’ in Mailchimp. In Mailchimp, go to ‘Lists’ – ‘Settings’ – ‘List Fields and *MERGE* Tags’.  Make sure First and Last Name ‘Required’ Boxes are UNCHECKED.

Mailchimp Required Fields

For Klaviyo merchants, please make sure you have a valid Klaviyo API key. Please see this link for more information.

Yes, you can use this code to open a zotabox popup or any tool with a custom link on your website.

Please use this code to open our tool with your custom link: #zbwid-Tool ID

Or use this code in your HTML source editor:

< a href="#zbwid-Tool ID“>Show any tool< /a>

Or use this code in your JavaScript code: ID)

You can see the Tool ID in your browser title bar when on the Zotabox setting page.

You may need a developer to help you.

Load More