Frequently Asked Questions

General

Please click the ‘refresh’ button on our setting page to display your tools (after saving your changes or ‘x’ closing the tools on your browser). You can also add /#zbrefresh to your website url  (Ex. www.mywebsitename.com/#zbrefresh )

 

Facebook Live Chat Settings (8)

 

OR you can open website in private/incognito browser window (for temporary browser cache issues).

 

To open Chrome/Firefox private browser, go to top right corner of browser, look for 3 dots (chrome) or 3 bars (firefox) and right click. Choose “New Incognito Window” or “New Private Window”.

 

If you ‘X’ (close) your tools, they will not display again for 1 session (session length depends on browser settings).

 

Some tools do not display on smaller mobile screens. Please double check the “Display Options” on the setting page for each tool.

 

Some tools such as popups will only display once per session to avoid annoying your customers.

 

Browser session length depends on individual browser settings:

  • For example, IF you browser ‘remembers’ your tabs when you reopen your browser it will be the ‘same’ browser session.
  • You can select to display tools ‘once per day/hour’ on the display options IF you would like certain tools like popups to appear more frequently.

 

If you enter your email, the tool will NOT display again (to avoid annoying your new subscribers). Please test in private browser mode.

 

Shopify does not display 3rd party tools on their checkout page (only cart page and other pages).

 

For WordPress users, some custom themes may conflict with our app. Please install our embed code manually and clear and delete your cache.

 

For Weebly users, please ‘publish’ in your weebly admin section after installing our app and saving and turning ON tools.

 

Weebly Publish

 

For Big Commerce users, please embed our code again if you change your theme.

 

Our tools will not load on Wix platforms or pages embedding in Wix (because they are required to load inside an I-Frame)

 

If you have an Ad Blocker extension in your browser, please disable it.

 

Rocket Loader of CloudFlare is still in Beta and may cause a conflict with our script. Please disable Rocket Loader or add data-cfasync=”false” to our script:

< script data-cfasync="false"  ...

 

If you have a stand alone website, please ensure the zotabox code is embedded in your website footer (html source) https://zotabox.com/dashboard/embeddedcode/.

 

Zotabox tools will not load if embedded inside an I-Frame.

Category: General

Zotabox tools load asynchronously and will not affect your website loading speed.

 

Facebook’s script (for live chat) may take some time to load, BUT will load AFTER your general website script is loaded so will not affect your user’s general experience of your website.

 

All our static resources are delivered through premium CloudFlare CDN and using dynamic browser cache.

We have developed our ZB Framework / micro services that uses the latest NodeJs, PHP, MySQL, NoSql, PM2 technology to deliver maximum performance and the quickest load times.

 

Our loading speed maybe affected by other 3rd party tools. Please delete unused tools or consider using a CDN system like CloudFlare to speed up loading static resources.

 

Shopify merchants can also embed our code manually to speed up loading times (if you have multiple apps installed on your site).

 

Third party widgets like Facebook and Google may take longer to load first time but load faster for your repeat visitors.

 

You can get suggestions to improve your website loading speed here.

 

You can also test your website performance without Zotabox tools by adding #zbstop in the end of your website URL.

 

Eg. http://yourdomain.com/page#zbstop

 

Zotabox also has flexible display rules to maximize customer impact.

 

Category: General

 

Your Zotabox tools will be automatically turned OFF if you reach 120% of your existing plan visits for the current month.

 

For example on our starter plan, your Zotabox tools will be turned OFF when you reach 3,600 website visitors for the current month (18,000 for the express plan etc) .

 

You will be sent reminder emails automatically when you reach 95% and 120% of your visit limits for the current month.

 

Your limit will be automatically reset to zero at the beginning of the next month (12:00 am GMT) and your tools will be automatically displayed again.

 

Our pricing plans are based on general website visits (not tool impressions or clicks) to easily compare with your Google analytics and to avoid complications with multiple active tools and complex display options.

 

A website visitor is calculated only ONCE per 24 hours, so if your customer makes multiple visits to your site in 1 day this is only considered 1 Zotabox website visit.

 

For Long Term Zotabox customers, only premium features (with gold stars) will be turned off when a plan limit is reached (non premium features and tools will continue to display)

 

You can compare your visits with your Google Analytics (ours should be lower). If you see a large discrepancy, please give us a screenshot of your Google Analytics – Audience – Overview – Sessions – current month.

 

There is no website visit limits while on our 14 day premium trial.

 

To increase your monthly limits, please go to our pricing page.

 

To get promotional ideas for your website see our promo idea page.

 

To see your current plan, please go to your account page.

 

 

 

 

Category: General

Please select ‘Show on Selected Pages’ on your display options on the setting page.

 

You may also set up a ‘General setting’ if two or more tools will have the same display options.

 

Please see our tool tips for each display option. To select a group of pages please use an ‘*’. Ex /blog* for all pages with /blog in your url.

 

For more Display Options, please see our Display Option User Guide.

 

 

 

 

 

Category: General

Some tools do not display on mobile devices because they do not look good on smaller screens.

 

You may adjust settings with display rules on the setting page.

 

 

 

The ‘exit intent’ display rule does not work on mobile devices – browsers do NOT allow us to ‘block’ when you visitor clicks the ‘back button’ so we can NOT detect ‘exit intent.

 

Get more advice concerning our display options here.

 

Please use our social mobile bar to display social buttons on mobile devices.

 

 

Category: General

To avoid conflicts with custom wordpress themes, we recommend installing our zotabox embed code manually using these easy instructions –

 

https://info.zotabox.com/wordpress-woocommerce-embed-code-instructions/.

 

If you added Zotabox to a 2nd wordpress site but it is displaying the settings from your 1st site, please follow these instructions to re-connect it properly.

 

Please disable any wordpress cache plugin.

Category: General

Yes, you can use the same embed code on more than one site such as development site etc.

 

Your websites will share the same tool settings and 14 day Premium Free Trial.

 

You can also add another website to your zotabox account on the dashboard – My Account.

 

 

 

Category: General

Yes, you can use this code to open a zotabox popup or any tool with a custom link on your website.

Please put this code in your page link URL: #zbwid-Tool ID

 

Or use this code in your HTML source editor:

< a href="#zbwid-Tool ID“>Show any tool< /a>

 

Or use this code in your JavaScript code:

Zotabox.show(Tool ID)

 

You can see the Tool ID in your browser title bar when on the Zotabox setting page.

 

You may need a developer to help you.

 

Yes, you can create multiple tools for the same website (ex. multiple contact forms, promo bars, sliders etc) using our multiple tool feature on the setting page

 

Please scroll over the top of the setting page to add another tool to your website.

 

Category: General

Our credit card processing company – Fast Spring will email you a copy of your invoice after each payment to the email address on your account.

 

You can also see your latest invoice (and edit your email address) on your account page (please access or login to your Zotabox account before clicking link).

 

 

Category: General

Yes, you may review our GDPR policy here and request a data processing form.

 

You may also review our general privacy page here and link to Zotabox’s privacy page for your website visitors here.

 

Category: General

No, after you have added our zotabox app to your ecommerce platform (such as Shopify, Weebly, Ecwid, WordPress etc.) you do NOT need to manually embed the zotabox code again on your website.

Doing so may cause conflicts. Please remove the manual embed code to fix this situation.

Category: General

You can use the ‘tab slider’ on the tool setting page to move your tabs left/right and up/down based on your preferences.

 

See the preview in different screen sizes to help you place the tab in the best position.

Category: General

Custom CSS is available on all tool setting pages (below the Menu button).

 

You can also add custom CSS for all tools on your Zotabox dashboard – settings – advanced settings.

 

 

 

 

 

 

 

 

 

Category: General
Yes, please add this code to your Zotabox button URL link to:
Start a phone call: tel:+01123456789

Send a SMS text: sms:+0112345678

Send an email: mailto:email@yourdomain.com

Open Whatsapp: whatsapp://send?phone=+01123456789&text=Hello

 

Start Skype: skype:skypeaccount?chat

 

(replace +01123456789 with your phone number and replace +01 with your country code, or delete +01 for local numbers)
Category: General

Please refresh your browser cache – ctrl F5 to fix this temporary cache issue or wait a few minutes in case it is a temporary connection issue.

 

We are sorry for any inconvenience.

 

If this problem persists, please email us at customerservice@zotabox.com and give us your website url.

Category: General

Zotabox does not ‘auto-translate’ your tools but you can add multiple tools (with different languages) to the same website and set page based display rules to display each tool on different pages. For example English tools on English pages etc.

 

 

 

 

 

 

 

 

 

 

 

If you have different languages on different domains you can add another website to your Zotabox account on the dashboard.

 

Category: General

We are sorry, Shopify does not allow most 3rd party tools on their checkout page (only on the cart page and other pages).

 

The only exception is our Advanced Discount Rules which work ONLY on the checkout page. These are Shopify restrictions.

Category: General

To test your ‘returning customer’ display rule, please open your website browser (using refresh website button on your zotabox setting page).

 

Then close your browser and reopen again. (Please make sure your browser does not ‘remember’ your previous settings and re-opens your previously closed tabs – this will NOT trigger the ‘returning customer’ display rule).

 

You can also ‘refresh’ your website browser on the zotabox setting page to test again.

 

(this display rule will not work in private/incognito browser mode).

 

Category: General

Yes, you can add custom tracking with Google Analytics or Facebook Pixel to your Zotabox account.

 

Please go to your dashboard – settings – advanced settings.

 

This FAQ will also help.

 

Category: General

Please install the Zotabox embed code manually on your non-EcWid website pages to display the same zotabox tools on ALL your website.

 

 

Category: General

Shopify restricts applying discount or adding free gift to the checkout page only (we are unable to add to the shopping cart page).

 

If you experience any issues, please remove other apps or plugins related to your checkout or cart to avoid potential conflicts.

Category: General

This article will give you instructions on how to embed our code on your Tumblr page.

 

You can get your Zotabox embed code here after logging in or creating a new Zotabox account.

 

Category: General

For security reasons, please send us an email FROM your original email address TO customerservice@zotabox.com requesting the change to your new email address.

 

You may also login to your Zotabox account and change your email address (for your Zotabox account AND payment email) on your Zotabox account page (upper right corner of your Zotabox dashboard)

 

 

Category: General

If your sub domain is managed via a separated platform then you will need to embed your Zotabox code for your sub domain again.

 

You can get your Zotabox code and find the instructions for your platform here (please login to your Zotabox account):

 

https://zotabox.com/dashboard/embeddedcode/

 

 

Category: General

We are sorry. Zotabox does not do custom work on individual websites. Your developer can use our custom CSS to make custom changes to your individual tools.

 

In some simple cases, Zotabox can do a quick one time customization at no additional charge.

 

We are not a web agency and to keep our prices low we can not re-do or re-edit simple customizations.

Category: General

Yes, you can program to display Zotabox tools using below Javascript code:

window.addEventListener(‘onLoadZotabox’, function (e) {
if (your_conditions) { //Show tool with your custom conditions. Eg. category=”mobile”
Zotabox.show(toolID) //Get tool ID in its settings page URL
}
}, false)

Category: General

Zotabox is a package of 20+ promotional sales tools to increase your website sales and get you more email subscribers.

You can explore all our tools on our Zotabox dashboard and preview tools on your website.

You also have a 14 day Free Trial..

Zotabox guarantees you will increase your sales in 30 days or your money back.

 

Zotabox has 4 main categories of tools:

Increase Your Sales

Get More Email Subscribers

Improve Your Communication

and

Be More Social

 

All our tools are customizable and responsive. You can add custom CSS and HTML to many of our tools.

You can get free promotional ideas for your website here or see our beginner’s guide.

Our FAQ section is also very handy.

 

If you have any questions, you can email us at customerservice@zotabox.com or go to our FAQ page to quickly message us.

We wish you the best with your website and hope we can create more sales for you today.

 

 

Category: General

Please remove your zotabox app from your e-commerce platform admin – apps section or remove the zotabox embed code from your website footer.

 

You may also delete your whole zotabox account on your account page or delete the current website settings only on the dashboard – settings.

 

Inactive accounts will automatically be purged from zotabox after 6 months.

 

You may also unsubscribe from our emails by following the ‘unsubscribe’ link at the bottom of the email.

 

We wish you the best in the future with your online store.

 

Category: General

Please log out and log in to your Magento admin page again. This will fix this cache issues.

Category: General

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