Frequently Asked Questions

Contact Form

If you are not receiving emails with our contact form, please check your spam box and add to your contact list. If this does not work, try a Gmail recipient email address (very important). If the Gmail address works, please tell your local internet service provider to ‘allow’ emails from Zotabox. Following these steps will solve this issue in 99.5% of cases.
Category: Contact Form

Yes, our contact form uses Ajax loading/validation technology to prevent spam and robot submissions. Thousands of merchants are using our contact form without any problems.


If you receive any messages not from, then they are not from our contact form (please check to see if you have any other default contact forms installed on your website – even if they are not turned on).


In rare cases where you are receiving spam messages from you can turn on our advanced re-captcha feature in your advanced settings on your Zotabox dashboard. 


Category: Contact Form

Yes, you can add multiple contact forms (and other tools) to your website using our ‘multi-tool feature on the setting page.


Please scroll over the top of the setting page to add another contact form to your website.







Category: Contact Form

All correspondence is sent to your ‘recipient’ email address on the contact form setting page.


Visitor emails collected by using our contact form can integrate with Mailchimp when added to your email list by checking ‘Add contact to email list’ on the setting page. The merchant is responsible for complying with relevant privacy laws.


You can also collect new email subscribers by using one of our email collection tools such as our Email Capture Popup or Email Capture Bar.





Category: Contact Form
We can’t set the customer email as sender because Amazon secured email service only accepts verified email address ( to forward you messages from your customers.

We set your customer email in the “Reply-To” field in the email header.  So when you click reply, the email will be sent to your customer email address, not our sender email.

Also, when you use our ‘auto-response’ the ‘actual’ sender will be but your customers will see your email address as the ‘reply to email’ and reply directly to you.

Your visitors will NOT see when you reply to them.

You can test this by replying to your ‘test email address’.

Category: Contact Form

Visitor messages sent using our contact form are delivered via secure Amazon servers.


Zotabox keeps a log of messages for 30 days to check for spam and fix bugs.


Private messages are encrypted and can not be read by Zotabox.


You can ‘collect’ and store your visitor’s email address by clicking the ‘add contact to email list’ box on the contact form setting page and retrieve your new subscribers emails on the dashboard stats.


Merchants are responsible for complying with relevant privacy laws.


Category: Contact Form

Your customers can attach up to 5 files of 5 MB each.


We support most file types except program or executable files.

Category: Contact Form

Mailchimp only adds NEW email addresses to your Mailchimp lists (not addresses already on or previously deleted from your mailchimp list).

Please use a NEW email to test email capture tools. Also, if you click ‘double opt-in’ on the zotabox setting page ( your customers will need to click the confirmation link in a verification email to be added to your mailchimp list.

You can uncheck this box to allow for single opt-in (without verification step).

Note: Your field names must be the EXACT SAME NAME on your Zotabox setting page and your Mailchimp (or other email marketing provider) list to integrate correctly.

Please make sure first and last name are ‘not required’ in Mailchimp. In Mailchimp, go to ‘Lists’ – ‘Settings’ – ‘List Fields and *MERGE* Tags’.  Make sure First and Last Name ‘Required’ Boxes are UNCHECKED.

Mailchimp Required Fields

For Klaviyo merchants, please make sure you have a valid Klaviyo API key. Please see this link for more information.

Yes, you can use this code to open a zotabox popup or any tool with a custom link on your website.

Please use this code to open our tool with your custom link: #zbwid-Tool ID

Or use this code in your HTML source editor:

< a href="#zbwid-Tool ID“>Show any tool< /a>

Or use this code in your JavaScript code: ID)

You can see the Tool ID in your browser title bar when on the Zotabox setting page.

You may need a developer to help you.

Yes, you can. Please go to the ’embed form’ tab on the contact form setting page. (Shopify users can find some embed instructions on this page).


Category: Contact Form

Yes, please see the tab settings on the setting page to select the ‘No Tab’ option.


Category: Contact Form

Yes, you can use our custom CSS to customize where the icon displays on mobile devices.


Your developer will be able to help or we can do a one-time simple adjustment (such as move icon or change color) for you at no additional charge.


Zotabox currently does not have the ability to ‘store’ a PDF to send to your customers. We recommend uploading your file to Dropbox or Google Drive and giving your customers the download link.

Category: Contact Form
The contact form width is created by javascript to make it responsive on all screen sizes.
Larger images do not look good on all screens.
You can not override its width using custom CSS.
Category: Contact Form

First, please add your new contacts to your ‘mailing list’ on your contact form setting page (Merchant is responsible to ensure you have permission to send non-support emails to your new contacts and be GDPR compliant).

Second, integrate with Mailchimp etc on your Zotabox dashboard – Email Service Integrations. Mailchimp will ONLY add new emails to your lists (please test with NEW emails only – not previously used or deleted emails).

Category: Contact Form

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