Frequently Asked Questions

Contact Form

If you are not receiving emails with our contact form, please check your spam box and add mailer@zotabox.com to your contact list.

 

If this does not work, try a @gmail.com recipient email address. If this works you may need to tell your local internet service provider to ‘allow’ emails from Zotabox.

 

Category: Contact Form

All correspondence is sent to your ‘recipient’ email address on the contact form setting page.

 

Visitor emails collected by using our contact form can integrate with Mailchimp if you upgrade to our premium plan or added to your email list by checking ‘Add contact to email list’ on the setting page.

 

You can also collect new email subscribers by using one of our email collection tools such as our Email Capture Popup or Email Capture Bar.

 

 

Category: Contact Form

Yes, you can add multiple contact forms (and other tools) to your website using our ‘multi-tool feature on the setting page. Multi-tools is one of our premium features on the pricing page.

 

Please scroll over the top of the setting page to add another contact form to your website.

 

 

 

 

 

 

Category: Contact Form

Yes, our contact form uses Ajax loading/validation technology to prevent spam and robot submissions. Thousands of merchants are using our contact form without any problems.

 

If you receive any messages not from mailer@zotabox.com, then they are not from our contact form (please check to see if you have any other default contact forms installed on your website – even if they are not turned on).

Category: Contact Form

Your customers can attach up to 5 files of 5 MB each.

 

We support most file types except program or executable files.

Category: Contact Form
We can’t set the customer email as sender because our email service only accepts verified email address (mailer@zotabox.com) to forward you messages from your customers.
We set the customer email in the “Reply-To” field in the email header.  So when you click reply, the email will be sent to your customer email address, not our sender email.
Also, when you use our ‘auto-response’ the ‘actual’ sender will be mailer@zotabox.com but your customers will see your email address as the ‘reply to email’ and reply directly to you.
Category: Contact Form

Visitor messages sent using our contact form are delivered via secure Amazon servers. Zotabox keeps a log of messages for 30 days to check for spam and fix bugs. Private messages are encrypted and can not be read by Zotabox.

 

You can ‘collect’ and store your visitor’s email address by clicking the ‘add contact to email list’ box on the contact form setting page and retrieve your new subscribers emails on the dashboard stats.

Category: Contact Form

Yes, you can use this code to open a zotabox popup or any tool with a custom link on your website.

Please put this code in your page link URL: #zbwid-Tool ID

 

Or use this code in your HTML source editor:

< a href="#zbwid-Tool ID“>Show any tool< /a>

 

Or use this code in your JavaScript code:

Zotabox.show(Tool ID)

 

You may need a developer to help you.

 

Yes, you can. Please go to the ’embed form’ tab on the contact form setting page. (Shopify users can find some embed instructions on this page).

 

Category: Contact Form

Yes, please see the tab settings on the setting page to select the ‘No Tab’ option.

 

Category: Contact Form

Yes, you can use our custom CSS to customize where the icon displays on mobile devices.

 

This is one of our premium features. Your developer will be able to help you once you upgrade or we can do a one-time simple adjustment (such as move icon or change color) for you after you upgrade at no additional charge.

 

Zotabox currently does not have the ability to ‘store’ a PDF to send to your customers. We recommend uploading your file to Dropbox or Google Drive and giving your customers the download link.

Category: Contact Form